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FAQs

How do I make a booking?
Through our ‘Instant Online Quote’ booking engine. However if your booking is less than 24 hour before your pick up time, you will need to contact our office directly to place your booking. Please call +353 (0)42 966 3972 or email info@collinstravel.ie. Your booking is not confirmed until you receive a confirmation email.

When will I receive confirmation of my booking?
You will automatically receive an ‘Dublin Airport Transfers’ email for the journey(s) you have booked. This will contain the pick up instructions and contact telephone number.

Can I make changes to my booking?

You can make changes to your booking free of charge by email or by phone.

Can I cancel my booking?

Yes, you can cancel your booking with no charge up to 24 hours before the scheduled pick up. Please refer to our terms and conditions for more information. Once we receive your cancellation request, we will process it and you will receive a cancellation confirmation.

Where do I meet the driver?
The driver will park his vehicle and meet you with a name board of the main passenger in the Arrivals area of Dublin Airport.

Will I incur any extra charges if my plane is delayed?
No, we will track your plane’s progress when it is in the air to ensure that your driver will be waiting for you at the correct time. For significant delays, please inform us of any changes to your flight schedule as soon as possible and we will update your reservation.

Is Your Company licensed and fully insured?
Yes, We are fully licensed and bonded. All our vehicles are also insured.

What do I do if I don’t know the postcode?
Enter all the details you do have and we will try and find the postcode and email you back a quotation as soon as possible.

What happens if I haven’t received confirmation and my transfer is imminent?
Please call +353 (0)42 966 3972 or email info@collinstravel.ie and we will deal with your booking as quickly as possible. Please remember to check your spam/junk email folders before contacting us.

Will you meet us any time of day or night?
Yes, as all bookings are pre booked we can provide a 24hr service.

Can I smoke in the car?
No. Dublin Airport Transfers operates a strict non smoking policy in all their vehicles.

Will I be sharing the vehicle with other passengers?

No. these are private transfer for you and your group will be the sole occupants of the vehicle.

Are there any extra or hidden charges?

Any extra charges will be clearly displayed at the time of booking. The price total on your confirmation is final. There are no hidden charges.